Director of Customer Success & Strategic Analytics
About this Opportunity
Rachio is seeking a Director of Customer Success and Strategic Analytics to lead in redefining and optimizing the end-to-end consumer experience through centralized strategic insights, integrated analytics, and an innovative contact center. You will be focused on solving Rachio’s highest priority and most impactful business problems related to growing our business including: our positioning versus competition, increasing Thrive subscription sales and preventing churn, strategic consumer marketing across the funnel & properties, and new product offerings. Using an insights-driven problem solving approach and deep customer analytics, you will develop specific insights that lead to clear strategies and measurable action plans to drive the business forward. Your work will unlock rich insight and growth opportunities across our marketing, sales, contact center, and innovation teams.
In this role you...
Job Title: Senior D2C Channel Manager (Contract-to-Hire)
About This Opportunity
Rachio is seeking a highly motivated contract-to-hire Senior D2C Channel Manager to execute improvements to Rachio’s .Com strategy. You will be focused on driving results for Rachio’s highest priority and most impactful business opportunities including developing recommendations for .Com revenue and conversion rates, implement measurable action plans related to consumer growth loops, and advance test and learn plans on site. Your work will unlock rich insight and growth opportunities across our marketing, sales and innovation teams.
You will partner closely with key stakeholders across the major functions of the business, including Product, Customer Success, Sales, Marketing, and Engineering to define and tackle the most important questions facing the business. This is a highly unique opportunity to take on a role with broad insights to drive the long term health of the Rachio brand....
About this Opportunity
Rachio is seeking a Senior Manager of Strategic Insights to lead the centralized strategic insights and integrated analytics for our end-to-end customer journey as well as additional strategic topics. You will be focused on driving results for Rachio’s highest priority and most impactful business opportunities including: driving higher lifetime value (LTV) and lower customer acquisition costs (CAC). Using an insights-driven approach, you will develop specific recommendations and implement measurable action plans related to consumer feedback loops. Your work will unlock rich insight and growth opportunities across our marketing, sales and innovation teams.
Your specific focus will be on establishing strategic insights to better understand and then recommend actions to take related to: customer engagement & offerings along their journey, sales & strategic consumer marketing activities, brand analytics, referral models & growth loops, and industry &...