Technical Support Engineer

  • Charge Point
  • Scottsdale, AZ/USA
  • Feb 12, 2020
Full Time Engineering: Mechanical

Job Description

About Us

With electric vehicles (EV's) expected to be 25% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint is at the center of this revolution, powering the world’s leading EV charging network and most complete set of hardware, software and mobile solutions for every EV charging need. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a reality globally.

Our fanatical focus on charging and 10+ years in business has made us an industry leader. Supported by $538 million from investors including American Electric Power, Canada Pension Plan Investment Board, Chevron Technology Ventures, Clearvision, Daimler Trucks & Buses, GIC, Quantum Energy Partners, BMW i Ventures, Braemar Energy Ventures, Linse Capital, and Siemens, ChargePoint offers a once-in-a-lifetime chance to be part of creating an all-electric future and a trillion-dollar market. Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Reports To

Supervisor, Owner Support

What You Will Be Doing

Technical Support Engineers will provide administrative, minor account management, technical, and network problem resolution to end-users (B2B) by diagnosing issues and engineering solutions for specific and general use cases. Solutions include, but are not limited to adjusting network configurations, uninstalling/reinstalling basic software applications, verifying and applying proper software configurations, working with field technicians to troubleshoot and correct physical installation issues, assisting with navigating around application menus, and troubleshooting email and reporting issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required. This role is located in Scottsdale, Arizona. Relocation will not be provided.

What You Will Bring to ChargePoint

  • Commitment to customer driven support
  • Comfortable with making next-step decisions and excited by "thinking outside of the box"
  • Strong troubleshooting capabilities
  • Ability to accurately convey messages both verbally and in writing 
  • Minor account management skills including investigating and understanding current and historical issues for specific accounts
  • Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures
  • Ability to appropriately manage multiple processes to achieve a required goal
  • Focuses and guides self in accomplishing work objectives
  • Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict
  • Technical/professional expertise is demonstrated through problem-solving, applying technical knowledge, and product and service management for the functional area in which employee operates
  • Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivation
  • Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed
  • Position requires use of headset/microphone

Requirements

  • Minimum of 2 years in a technical service - customer centric environment
  • High School Diploma or GED Required; College education desirable

Location

Scottsdale, AZ

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is an equal opportunity employer. 
Applicants only - Recruiting agencies do not contact.

 

Impact areas

Transportation  

Climate solutions

Electric Vehicles  

Size

501-1000 employees  

Organization type

Company  

Will sponsor Visa

No