OVO’s UX community is growing and we’re looking for someone to join the product team responsible for how customers understand how they are using energy. You’ll be helping us better understand our customers so we can help power the UK’s sustainable energy future.
Kaluza is shaping the future: a distributed, consumer-centric energy system providing clean, affordable energy for everyone. Orion is our flexible software platform which enables energy suppliers to provide a simple, transparent, reliable experience to their customers. By moving to a more real-time view of data, we’re increasing the transparency and accuracy of energy charges to reduce customer confusion and help avoid unexpected costs. We build tools and processes which enable suppliers to solve customer problems and help end users better manage their energy at home.
Understanding energy usage can be confusing, and we want to make it easier for users to understand and manage their usage and costs. We need to ensure that usage information is presented clearly and enables users to feel in charge of their energy. You’ll join a small team uncovering and visualising user journeys and touchpoints, in particular looking at how people interact with their energy account
We’re building the future of our business and we’ve a lot to do. We’re looking for a researcher who loves being out in the field collecting data as much as they enjoy coordinating research. You’ll help us better understand our customers and how we can support them adapt their energy habits so we can power the UK’s clean energy future.
You’ll coordinate planning, analysing, and communicating research, and identifying where it's needed. We hope that you are visual while explaining ideas/thoughts.. even a scribble or doodle would be awesome. You’ll be passionate about Quantitative data as much as about qualitative data and are able to draw great insights from both. As we are an agile team and really believe in this methodology , we hope that as a researcher you would embrace and would have the ability to break a big piece of research into smaller chunks before making sure that the learnings feed into the product cycle. We hope that you bring the whole team on the journey towards user research and help each team member understand the user’s perspective.
You’ll work in London, and collaborate with people across the UK. Learn more about working in the OVO family of companies at ovoenergy.com/careers and Glassdoor. We were delighted to receive a 2018 Top Employers certificate, and to be named uSwitch's 2019 Supplier of the Year.
Diverse teams are the best teams. Only when we represent everyone, can we create services which benefit everyone. We’re keen to meet people with varied backgrounds: the more inclusive we are the better our work will be.
We understand some people may not apply to jobs unless they tick every box. And we know 'normal' office hours don't work for everyone, so we're open to discussing flexible working requests. If you're excited about joining us
and think you have much of what we're looking for, even if you're not 100% sure… we'd love to hear from you.
What you’ll be doing
First three months
Within six months
You’ll love working with us if you...
When you join Kaluza, you’ll join our OVO-wide community of researchers and designers.
UX at OVO means helping teams see their product through the eyes of real people— understanding their context, motivations, and needs—so we can improve things for everyone.
We use whatever methods and media best suit the challenge, and inform strategic choices about where improvements could have the greatest impact. We love design workshops, getting people excited about service design, UX critiques, improving our accessibility, and putting participants first in our research. We fall in love with the problem, not our solutions.
OVO exists to power human progress with clean and affordable energy for all. We’re here to challenge the status quo: to be the good ones, always find a way, and build something great. We embrace simplicity, transparency, and treating people and our planet fairly. We understand that attracting and keeping the best talent is key to our forward-thinking future, so our people will always share in our success.
We want to build teams which represent a variety of backgrounds, perspectives, and skills, and we hire on the basis of merit and potential. So get in touch, ask lots of questions.