Why We’re Rad (about us):
Rad Power Bikes is a leading consumer direct ebike manufacturer specializing in high quality yet affordable electric bikes for weekend warriors, hardcore commuters, and family cyclists.
Madly growing, with Global HQ in Seattle, WA, we are seeking a stellar Retail General Manager to join us for an adventure in Vancouver, Canada!
As our Retail General Manager, your responsibility will be to oversee our Vancouver retail location, including our awesome team of highly trained Retail Specialists. Our Retail store is an incredibly dynamic environment that is constantly evolving as we grow. We are seeking a tenacious, goal-oriented, and organized team leader who is not afraid to jump in and get their hands dirty as needed. Come help Rad Power Bikes get people riding!
In addition, this role will also be responsible for helping us open a new permanent retail location in Vancouver.
Why You’re Rad (about you):
- 10+ years of experience working in a technical retail or showroom role
- 5+ years of experience working as a Retail Supervisor in a high-paced retail environment
- 2+ years of experience organizing a retail showroom to optimize product display and customer experience
- Experience working with a non-local headquarters to ensure the store is living by the company’s mission, vision, and values
- Experience working cross functionally with top-level department heads
- Strong judge of character, and a high standard for professionalism
- Confident explaining complex topics and policies to a variety of people
- Eager to learn, driven by curiosity, and can assimilate & retain information quickly
- Comfortable handling multiple priorities throughout the day in a dynamic/active environment
- Degree in Operations or Business Admin or equivalent work experience
- Impeccable written and oral skills
You get bonus points for:
- Working knowledge of bikes and how they function (particularly ebikes) & up-to-date understanding of local ebike regulations
- Experience working in big box retail is preferred
- Experience working with Shopify and Zendesk
Had you been with us last month, you would have:
- Arranged the schedule on a bi-weekly basis for Retail & Service teams
- Managed a team of highly trained Retail Specialists to ensure that all customer needs are met
- Supported accurate inventory control through management of our shipping team and coordination with our Operations Department
- Worked directly with our Retail manager in Seattle to ensure that the store is upholding Rad Power Bikes’ corporate vision
- Contributed to initiatives with other local businesses, such as holiday food and toy drives and community events
- Managed opening & closing daily procedures
- Maintained a fun, safe, and professional environment for teaching current and potential customers about ebikes
- Worked cross functionally with other departments on various wide-reaching internal projects
- Ensured that the full Retail Team is up to date with all internal policies, procedures, and core values, as well as, kept up to date on Canadian trade and tax laws
- Collaborated with other departments within Rad Power Bikes, such as Marketing, HR, Events, etc., to achieve corporate goals and sales targets
- Other duties as assigned & required
Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
If you need assistance or an accommodation due to a disability, you may contact us at 800-939-0310 or firstname.lastname@example.org.
Recruitment Agencies: Although we value the services you provide, at this time we are not leveraging external 3rd party recruitment resources for this search. Should those needs change, we will seek your assistance directly.