Service Partner Compliance Specialist

  • Omnidian
  • Seattle, Washington
  • Jun 30, 2020

Job Description

About Omnidian
Omnidian’s mission is to protect and accelerate capital invested in residential and commercial solar by homeowners and businesses across the nation. Our proprietary technology monitors your system 24/7, covers maintenance for all hardware and software components, and includes the industry’s leading Cash-Back Energy Guarantee. If your system under-performs, we’ll make it right, and compensate you for energy lost.
The award-winning Solar Experts in our Seattle Operations Center are available toll-free and have live, real-time access to your solar performance data. Today, we are responsible for over 200,000 solar homes nationwide including the large-scale portfolios of our Fortune 1000 clients. And, we’ve been named one of the Top 100 Companies To Work For by Seattle Business Magazine for two years running.
Job Summary
As a Service Partner Compliance Specialist for Omnidian, you will assist with the on-boarding of Field Service Partners, from the point of contract execution to ready for service tickets. Responsibilities include ensuring service network compliance and service ticket management, always with an eye towards process improvement and efficiencies.
FSP (Field Service Partner) Onboarding Administration- Assist with FSP onboarding from point of contract execution to ready for service tickets- Track onboarding progress and ensure compliance document retrieval- Manage FSP profiles/databases- Develop enhanced onboarding procedures (improve existing processes, work with Engineering to understand automation potential)
Service Network Compliance- Own responsibility for tracking all FSP insurance, license, and compliance documentation – ongoing with new and existing FSPs- Solidify FSP Health, Safety, Security, and Environment (HSSE) criteria - Develop and track HSSE requirements for active FSPs
Service Ticket Management- Support unresponsive FSPs to drive individual ticket updates and resolution
Service Network Strategy and Planning- Assist with continued development of FSP Selection Automation- Develop improved SOW templates to improve service efficiency, streamline reporting, and create service consistency across a growing network of service partners- Assist with development of FSP CRM structure- Special Projects (meter swaps, PTO, new SOWs): work closely with internal stakeholders to ensure efficient processes/expectations are delivered to FSPs
Accounting Support- Process FSP AP invoices (this includes QA/QC review and coding for AR reimbursement)- Reconcile outstanding FSP payments
Qualifications and Skills-Highly Responsive and Organized- Proactive and Results Driven- Self-Motivated and Self-Sufficient- Excellent Written and Oral Communication Skills- Strong ability to coalesce meaningful action among multiple stakeholders with competing priorities- Exceptional Attention to Detail- 2+ years of Solar PV Industry/Project Management experience a plus- Data Analytics experience a plusWe strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices as well as our office culture reflects this value.
DisclaimerOmnidian is an equal opportunity employer.  We are committed to diversity in the workplace.  We make employment decisions on the basis of merit and business need.  We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.


11-50 employees