Site Support Administrator

  • OVO Energy
  • Bristol, United Kingdom
  • Jul 30, 2020

Job Description

The OVO Group’s purpose is to drive progress towards net zero carbon living. To reach Plan Zero, we need everyone to come together - not just as customers buying energy, but as members with a common goal. As part of this ambitious plan, our goal is to become the ‘Leading Employer in the UK’ by 2030. If you think you could be the talent we’re looking for, then come and join the adventure!

We launched in 2009 with a mission to change energy for the better. Since then, we’ve welcomed over a million members, planted a million trees, and set our sights on helping save the planet.

As a Group, we’re working to become a net zero carbon business by 2030, while helping our OVO Energy members halve their carbon footprints at the same time. 

Green energy and technology are great tools to fight the climate crisis with. But it’s people power that will rewrite history.  

So we’re building a zero carbon team inside and out. Of people who share our values, feel inspired by our mission, and want to make change happen. When you work for OVO, it’s not just a job. It’s the work of a lifetime. And we want the sharpest minds to help. 

Up for the challenge?


Where in the world of OVO will I be working? 

As part of the Smart Operations team, you will be working as a Site Support Administrator which is an integral part of a customer's ‘In Life’ journey. 

Working closely with our field-based engineers, you’ll be a key player in facilitating the day to day tasks required which ensure our customers’ meter appointments go ahead as smoothly as possible.


What will I be doing?

You will also be responsible for the day to day tasks required to ensure that our processes are conducted in a timely manner and contribute towards improving Smart metering data quality.

Key responsibilities include:

  • Answering technical questions by call from our engineers during metering installation.
  • Answering customer technical questions by call and email on their metering set ups.
  • Ensuring Smart Meters are showing correctly on our Smart systems for both S1 and S2.
  • Supporting the team with their process activities so that are smart meters work correctly
  • Feeding back to our process owners when discrepancies occur
  • Handling ad hoc queries from colleagues and external parties
  • Recommending how Site Support and OVO Energy can further improve processes to maximise efficiency and customer satisfaction
  • Helping with the creation and improvement of smart processes.
  • You will work to a high level of detail and accuracy and will be expected to be able to adapt quickly to an ever-changing environment.


Is this the job for me? 

If you enjoy working on different systems, have an interest in learning about smart meter technology and are great at building rapport, then this could be the role for you!

We are looking for people who are:

  • great at building relationships with strong interpersonal skills
  • Flexible, reliable & enthusiastic
  • Able to use their own initiative
  • Strong Excel/Google Sheet skills
  • Personable
  • Understanding of the business impact of the work conducted
  • Enjoy a fast paced working environment
  • Always want to do what’s best for our customers


From us you’ll get

  • An annual discretionary bonus
  • 4% of your salary to spend on flexible lifestyle benefits
  • 5% matched employer contribution to your pension
  • 25 days holiday + 1 for your birthday
  • Flexible working hours
  • And many more... 

(*) Please note that certain benefits kick-in once you have passed probation which can be up to 6 months after your start date.


We want the best people 

At OVO, we empower our people to have choice around where and when they work - flexible working arrangements can be discussed for all of our roles. Please speak to the Talent Acquisition team for more info.

We’re keen to meet people with varied backgrounds - our view is the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.

We understand some people may not apply for jobs unless they tick every box. If you're excited about joining us and think you have much of what we're looking for, even if you're not 100% sure… we'd love to hear from you.

Learn more about working in the OVO family of companies on our careers page and Glassdoor. We’re also delighted to have received a Top Employers certificate in 2018, 2019 and 2020!

Organization type



1001-5000 employees  



Want us to tweet your job? Please write your organization's twitter username below (just the username, please do not add the "@")