Director of Production

  • Imperfect Foods
  • Los Angeles, CA
  • Aug 01, 2020

Job Description

About Imperfect
Imperfect Foods was founded in 2015 with a mission to reduce food waste and build a better food system for everyone. We offer imperfect (yet delicious) produce, affordable pantry items, and quality meat and dairy. We deliver them conveniently to our customers’ doorsteps and pride ourselves on offering up to a 30% discount compared to grocery store prices. Our customers can get the healthy, seasonal produce they want alongside the grocery staples they rely on, without having to compromise their budget or values. We’re proving that doing the right thing for the planet doesn’t have to cost more, and that shopping for quality ingredients can support the people and resources that it takes to grow our favorite foods.
We're headquartered in San Francisco with operations all over the country. Check our website to see if there is an Imperfect near you!
We're looking for folks who are positive, motivated, and ready to change the world. If that sounds like you, drop us a line!
How we are protecting employees from COVID-19
At Imperfect Foods, employee health and safety is our top priority. We have implemented processes and precautions to prevent the spread of COVID-19 in our facilities. We provide gloves, masks, and hand sanitizer to all essential employees who must report to work. Before entering our warehouse, employees have their temperatures checked. In addition, we take great care to ensure frequently touched surfaces are sanitized throughout the day and all warehouses are fully sanitized weekly.
We have also implemented an Emergency Sick Leave policy providing full-time and part-time employees 2 additional weeks of paid time off and up to 26 weeks paid leave if they have a confirmed case of COVID-19.
About the Role:
As the Director of Production, you are directly responsible for overseeing and assisting in the day to day operations. You will manage, mentor, and develop Leadership and associates who ultimately ensure that our customers have a great experience when they receive their boxes. This is an exciting time to join the team because you will play a huge part in shaping this operation and building a blueprint for future launches in new cities. You will be reporting to the Regional Director of Operations and assisting him in ensuring a successful assembly and delivery of Imperfect boxes from our warehouse. 

Day to Day Operations Responsibilities:

  • Ensure adequate staffing by scheduling, training, and mentoring the local team to ensure they are meeting performance metrics and operating efficiently
  • Take control of all aspects of the production of boxes: setting up the line, packing, and cleaning up at the end of each shift
  • Ensure that the department has the necessary supplies on a weekly basis, including packaging material and any other items to run a successful operation
  • Coordinate with our Customer Care team to notify customers of potential shorts or substitutions and maintain a constant loop for customer feedback
  • Coordinate with our Marketing team to ensure we have appropriate collateral for boxes
  • Own all major decisions around the pack line flow and all supporting OPS functions as well as bottom lining food safety and warehouse safety 
  • Oversee and own the process of shutting down the line and cleaning up the warehouse. Use the checklist of warehouse closing responsibilities and manage the warehouse employees during closing and daily cleaning process
  • Keep a constant eye out for opportunities to improve the operational flow, key metrics, employee happiness, food safety and warehouse safety at Imperfect and relay those to the Ops Leadership Team
  • Own key KPI’s around order accuracy, quality issues, underweight items, weekly reporting and action to ensure a “perfect order rate

Personnel Management Responsibilities:

  • Decide whether overtime is needed for individual employees and ensure we have enough people to close the pack while maintaining operational efficiencies
  • Make the call on any employee requests to leave early on pack days
  • Help to coach and develop pack and prep team, giving adequate feedback through regular 1:1 sessions
  • Support the hiring and promotion process for pack employees, including helping to give input to evaluate employee performance on the pack line

Skills and Qualifications:

  • 3+ years experience in a Leadership/Manager role
  • Experience in the fresh produce/grocery industry
  • Working knowledge of optimization techniques and process flow improvements
  • Experience managing a nimble, fast-growing team
  • Computer skills, particularly Excel
  • Ability to report and present real time data from various electronic sources

About You:

  • You excel at independent, unsupervised work
  • You’re highly organized, strong attention to detail, and ability to multitask
  • You have excellent written and oral communication skills
  • You’re passionate about our mission to fight food waste and create a better food system for all
  • You come with a strong work ethic and deliver with a sense of mission

Details of Position:

  • Full-time exempt position reporting to the Regional Director of Operations
  • Based out of our local warehouse
  • Salary and employee stock options commensurate with experience
  • Competitive benefits package including health care, paid vacation, 401K, paid parental leave, and recurring credit towards your Imperfect account!

Physical Requirements:

  • Ability to walk, bend, squat, climb, reach, and kneel
  • Ability to lift/push/pull up to 50 pounds
  • Sedentary work; involves sitting some of the time
  • Occasional movement around the office may be necessary
  • Standing desks and/or other ergonomic accommodation is available upon request
  • Regular work with computers, including keyboards, mouses, and screens
  • Regular use of mobile devices, including smartphones and tablets
  • Able to work in cold temperatures in a refrigerated environment
  • Position will be required to wear proper PPE’s up to and including; safety footwear, winterized clothing, reflective vests, gloves, face masks, hairnets, and eye protection
Individuals seeking employment at Imperfect Foods are considered without regard to race, color, religion, national origin, age, gender, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
U.S. E-Verify Notice: Imperfect Foods participates in E-Verify in the United States. Imperfect will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

Organization Type


Organization Size



Food & Agriculture, Pollution & Waste Reduction

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