Product Quality Engineer - Data Analytics

  • Charge Point
  • Campbell, CA
  • Sep 09, 2020
Full Time

Job Description

About Us

With electric vehicles (EV's) expected to be 25% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint is at the center of this revolution, powering the world’s leading EV charging network and most complete set of hardware, software and mobile solutions for every EV charging need. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a reality globally.

Our fanatical focus on charging and 10+ years in business has made us an industry leader. Supported by $538 million from investors including American Electric Power, Canada Pension Plan Investment Board, Chevron Technology Ventures, Clearvision, Daimler Trucks & Buses, GIC, Quantum Energy Partners, BMW i Ventures, Braemar Energy Ventures, Linse Capital, and Siemens, ChargePoint offers a once-in-a-lifetime chance to be part of creating an all-electric future and a trillion-dollar market. Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Discover what it’s like to help build the fueling network of the future - check out our Engineering Blog.

Reports To

Manager, Quality

Position Summary

ChargePoint is looking for an experienced Product Quality Engineer to own product and customer experience quality for one of our charging station product lines.  This person must be passionate about the EV space and ensuring that our products and services meet the expectations of our customers. This engineer must be adept at both hands on technical problem solving and at leading quality efforts across functions. He or she must be able to effectively and comfortably communicate at all levels within ChargePoint and our suppliers, both verbally and in writing, and through presentations.  To be successful at ChargePoint this person must be highly motivated, self-directed, and comfortable working in a loosely structured and fast-paced environment.

 

Responsibilities:

  • Overall responsibility for all aspects of product and customer experience quality from product definition to end-of-life for a charging station product line
  • Ensure that our products meet established quality goals, and drive continual quality improvement.
  • Chair weekly cross function quality meetings and emergency meetings
  • Present quality data and reports, and status of critical quality issues at cross-functional quality meetings and to Executive staff
  • Establish and implement new Quality department and company-wide processes that impact quality, and work to continually refine existing processes
  • Responsible for data collection, analysis, and reporting of all field quality data
  • Work with factory and supplier quality engineers on reporting and analysis of factory and supply base quality data
  • Lead cross-functional teams to define and implement corrective actions and rework activities as required to address field and factory quality issues
  • Participate in advanced root cause analysis of new issues
  • Manage the monitoring, measurement, and review of Quality Data, especially those that directly affect the quality of the organization’s products. ARR, AFR, Failure Modes, Trends, and MTBF.
  • Oversee development of consistent and impactful metrics for data and procedural health
  • Create a data culture & a center of excellence to drive analytics adoption across the organization.
  • Work with the data engineering team to put the right data infrastructure and model to support reporting deliverables.
  • Mentor the IT teams to create effective dashboards and improve their business and data analysis skills

 

Qualifications and Desired Skills:

  • B.S. in Mechanical, Electrical, or Industrial Engineering, Computer Science or related field
  • Minimum five years’ experience working in a quality engineering or quality management role
  • Demonstrated project management and team leadership skills
  • Experience managing product and customer experience quality at a cross functional level
  • Experience with Lean or Six Sigma programs and Statistical Quality Control processes
  • Solid understanding of and experience applying problem solving tools including root cause analysis, statistical tools and processes, and design of experiments
  • Ability to clearly summarize quality data and trends, and to create reports and presentations for all levels of internal audiences
  • Willingness to travel domestically and internationally up to 25% of the time
  • Certified Quality Engineer (CQE) (preferred)

Location

Campbell, CA

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is an equal opportunity employer. 
Applicants only - Recruiting agencies do not contact.

Sectors

Transportation

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