Working Student, Global Customer Success

  • Planet
  • Berlin, Germany
  • Sep 26, 2020

Job Description

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.

As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Impact You’ll Own:

Support the Global Customer Success (GCS) team in 

  • produce timely solutions according to customer needs and objectives
  • manage orders and deliveries
  • support the GCS team in managing research program requests
  • communicate with customers and business partners to ensure overall customer satisfaction
  • providing customer support to sales partners and direct customers
  • working closely with colleagues from other departments to resolve project and/or customer related issues
  • contributing to the successful execution of major contracts

What You Bring:

  • Basic knowledge or strong interest in remote sensing or/and GIS industry 
  • Enrolled in a Bachelor/Master degree course for another year
  • Any relevant working or internship experience in the field of GIS/ remote sensing or customer support
  • Fluent in written and spoken English
  • Tech savvy: able to learn new software without much instruction
  • Self-starter who works on own initiative with strong communication skills
  • Highly organized, able to prioritize and work under tight deadlines
  • Team-player with strong interpersonal skills

What Makes You Stand Out:

  • Knowledge of database management tools
  • Experience with CRM Software like Salesforce.com


Some Press About Us: 

Our CEO, Will Marshall featured on TED and featured in a Planet Blog

“Planet: Bringing Space Back Down to Earth”

Tiny, privately owned satellites are changing how we view the Earth features in NBC News

“Planet And Rocket Lab Create Mission Patch To Honor Women In Aerospace” —Planet Blog

Why we care so much about Belonging. 

We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate  north star of Belonging, dreaming big as we approach our ongoing work with diversity, equity and inclusion.  If this job intrigues you, but you’re thinking you might not have all the qualifications, please... do apply!  At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description.  We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts.  We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride. 

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