Director of Trust & Safety

  • Spin
  • San Francisco, CA
  • Oct 16, 2020

Job Description

About Spin

Spin is a fast-growing micromobility company committed to a world with clean air, liveable cities, safe streets, and widespread access to convenient, affordable transportation. If you’re searching for a top-tier career where you can make a difference and dynamically collaborate within a creative, lively environment—Spin welcomes you!

We’re passionate about transportation and technology. The work we accomplish fulfills a sense of meaning and purpose, which goes beyond the traditional dimensions of a workplace. Our products and initiatives directly influence people’s lives, which is proven by our customers' feedback.

Founded in 2017, and now a subsidiary of Ford Motor Company, we have worked together with cities, campuses, community groups, and businesses to expand internationally. Even as we expand, we maintain the close feeling of a small business, with “fireside chats” chats led by our company’s founders, weekly OKR pop-up videos, music-infused presentations at our All Hands meetings, and more. During this time of working remotely, our creativity and shared goals have kept us united and bonded within our virtual community.

We are a diverse team of artists, engineers, designers, urban planners, policymakers, marketers, and operators. We believe in inclusivity and build powerful alliances to fulfill our goals and move our mission forward. Above all, we at Spin are connected by our values and #BeOrange spirit, which represents unity, purpose, passion, and creativity.

About the Role

As a responsible mobility operator helping people get around in tens of cities and with thousands of vehicles, Spin champions the fundamental importance and mission-critical nature of safety. Whether it’s keeping riders safe when they’re out on the road, safeguarding critical private data, ensuring our incredible team members stay safe in every aspect of our operations, or making sure we respond swiftly and appropriately to every safety incident.

Spin is seeking a passionate and hardworking safety leader to bring next-level vision, integrity, and experience to our Trust & Safety team. This individual will build out the Trust & Safety function for our company, ensuring that safety is a core principle underlying everything we do, and is operationalized with the right staff, protocols, processes and tools. As the head of Trust & Safety, you will manage a team to proactively identify and address challenges to safety in any aspect of our software and hardware platforms or in any part of operations; responding quickly and appropriately to Trust & Safety incidents; and communicating the culture and practice of safety widely in the organization.

The right candidate will be

  • Passionate about safety to the organization.
  • Meticulous and organized, capable of balancing multiple parallel projects and objectives.
  • Diligent with excellent analytical skills.
  • Ready to work across teams and up and down hierarchies to get things done.
  • A strong communicator and relationship-builder.
  • A creative problem solver, ready to embrace ambiguity.

Responsibilities

  • Developing a build an industry-leading Trust & Safety team and function at Spin, covering safety staffing, protocols and processes.
  • Working with cross-functional Spin team members to ensure the successful implementation of trust and safety initiatives and programs, including integration with existing responsibilities and processes in other teams.
  • Building a data-driven approach for all safety actions and programs, both in identifying problems, opportunities, and tracking success against OKRs.
  • Continuously improving all protocols, processes, platforms, and tools that relate to safety across the organization.
  • Leading all aspects of the claims management team internally and externally.
  • Working with executive leadership to develop sensitive/critical incident response protocols and owning all functions including remedial actions, communications, and root cause analysis/post-mortems.
  • Acting as lead spokesperson for internal and external communications related to trust and safety.
  • Developing thought leadership externally on safe micro-mobility platforms and operations.
  • Developing and advocating the business case for a growing team and its activities to meet evolving needs.
  • Manage a robust team with a focus on career development and mentorship

Qualifications

  • Bachelor’s degree or equivalent practical experience
  • Minimum 8 years of experience implementing and managing trust and safety or risk management programs at scale

Preferred Qualifications

  • Master’s degree or JD
  • Previous senior leadership role(s) with a safety or operations portfolio
  • Experience working on trust and safety challenges in the transportation or technology sectors
  • Previous role(s) in legal teams

Benefits & Perks

  • Opportunity to join a fast-growing startup and help shape and establish the company’s industry leadership
  • Competitive health benefits
  • Unlimited PTO for salaried roles
  • Pre-tax commuter benefits
  • Monthly cell phone bill stipend
  • Wellness perk for salaried roles

Spin is an equal opportunity employer and will not discriminate against any employee or applicant for employment in an unlawful matter. We celebrate diversity and are committed to creating an inclusive environment for all individuals. Spin treats all employees and job applicants on the basis of merit, qualifications, and competence without regard to any qualified individuals' sex, race, color, religion, national origin, ancestry, gender (including pregnancy, breastfeeding, or related medical condition), sexual orientation, gender identity, gender expression, age, physical or mental disability, medical condition, genetic characteristic or information, marital status, military and veteran status, or any other characteristic protected by state or federal law. Spin also considers qualified applicants with criminal histories, consistent with applicable local, state, and federal law.

Spin is committed to providing reasonable accommodations for qualified individuals with disabilities in its job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at job_accommodations@spin.pm.

Organization Type

Company  

Organization Size

501-1000  

Sectors

Transportation