Buyer Account Manager

  • Indigo
  • Oct 17, 2020

Job Description

Indigo improves grower profitability, environmental sustainability, and consumer health through the use of natural microbiology and digital technologies. Utilizing beneficial plant microbes and agronomic insights, Indigo works with growers to sustainably produce high quality harvests. The company then connects growers and buyers directly to bring these harvests to market. Working across the supply chain, Indigo is forwarding its mission of harnessing nature to help farmers sustainably feed the planet. The company is headquartered in Boston, MA, with additional offices in Memphis, TN, Research Triangle Park, NC, Buenos Aires, Argentina, and São Paulo, Brazil.

Indigo is working to harness nature to sustainably feed the planet.  We have discovered a transformational opportunity to improve global crop yield and reduce the use of agricultural chemicals and fertilizers by utilizing the core microbiome inside plants to confer material yield and crop protection benefits across a variety of crops, geographies and stresses.  The challenge and opportunity for Indigo is to gain critical first mover advantages by scaling quickly and effectively (~$1B 2020 revenue.)

The Buyer Account Manager role is responsible for building relationships with Indigo Ag's Buyer customers and being a trusted and relied upon partner, guiding the Buyers through the Indigo Marketplace transactions process. This position will be heavily focused on  successfully onboarding new buyers into Indigo's grain Marketplace, capturing buyer data/information, managing buyer bids within Indigo Marketplace, scheduling deliveries with buyers, securing settlement and payments from buyers, and ensuring grain is delivered efficiently and correctly. 

Key Responsibilities:

Engage with assigned accounts to identify and expand strategic partnerships

  • Develop deep relationships throughout the buyer organization and become a trusted resource
  • Set and meet customer expectations for fast responses to all questions within the same day they are asked
  • Assist buyers in benefitting from additional services of Indigo’s business offerings as needed to grow revenue
  • Provide ongoing training and support for all Indigo products
  • Coordinate with internal Indigo teams to provide support and solutions as needed to make sure that the customers are fully supported
  • Onboarding new buyers into Indigo’s grain Marketplace
  • Providing buyer-focused feedback on potential new products and marketplace features
  • Keeping buyers informed of Indigo’s full value proposition and helping them get the most value out of our offering
  • Capturing buyer data (e.g. settlement schedule, payment terms, etc) to ensure all information is available for proper transaction execution
  • Managing buyer bids within Indigo Marketplace and ensuring buyer pricing is properly shown in Marketplace (day-to-day bid maintenance will be handled by a separate team)
  • Managing Indigo’s net contract position with each buyer and ensuring we seamlessly deliver against our commitments
  • Scheduling deliveries with buyers
  • Communicating with the Fulfillment team to ensure grain is delivered efficiently and correctly
  • Securing settlement statements and payment from buyers

Understands and embodies our mission & core values

  • Excited by Indigo’s mission; believes that Indigo can fundamentally change the agriculture industry; can clearly articulate passion for our mission and values
  • Optimistic and innovative; solution-oriented; shows no signs of cynicism
  • Will be widely viewed as someone who personifies our core values, is committed to them, and leans on them when making decisions. Specifically:
    • Demonstrates a track record of high integrity - doing the right thing, owning mistakes, conducting oneself honestly
    • Values, communicates and interacts with others with high levels of transparency and respect
    • Collaborates well across functions; creates an inspiring and collegial work environment

Key Competencies for Buyer Account Manager

  • Attention to detail and focus on data and information integrity
  •  Seeks continuous improvement in themselves and company systems and processes
  •  Exposure to grain contracting contracts and processes
  •  Understands grain marketing tools and strategies in order to be able to have deep conversations with Buyer accounts
  •  Can build and maintain relationships with Buyers to enroll and transact in Marketplace
  •  Work across the organization to leverage expertise in bringing Indigo services to Buyers
  •  Able to teach and train on Marketplace and associated buyer tools
  •  Able to develop strategic plan to execute transactions in Marketplace
  •  Comfortable with software tools as part of their everyday job (marketplace, salesforce, etc.)
  •  Sees the opportunity to change the world and create the platform of the future with this business  

Key Qualifications for Buyer Account Manager

  •  3+ years experience in Grain Merchandising, Grain Accounting, Logistics, Account Management 
  •  Bachelor’s degree or relevant experience
  •  Experience in the agricultural industry preferred
  •  Some technical experience, or familiarity with CRM systems
  •  Understanding of Grain Markets, Pricing Tools, Settlements, Contracts and other


Indigo is committed to living our values, specifically “creating a work environment where everyone feels respected, connected, and has opportunities to learn and grow.” As part of living our values, we strive to create a diverse and inclusive work environment where everyone feels they can be themselves and has an equal opportunity of succeeding.

Organization Type



Food & Agriculture

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