Support Operations Director, Building Controls

  • 75F
  • Bloomington, MN, USA
  • Nov 16, 2020
Full time role

Job Description

At 75F our mission is not only to deliver world-changing building control solutions, but also to deliver a consistently exceptional customer experience. As our Support Operations Director, you will enable our Support, Design & Installation teams to deliver on that mission. You’ll bring your expertise in building controls and automation delivery and support to help us build a best in class delivery organization.

What We Value: Teamwork | Innovation | Extreme Ownership | Tenacity

Outcomes:

  • A motivated, high-performing services organization responsible for the design, install and support of the 75F solution.
  • Objectively Perfect Installs – from presale design to customer handover
  • World-class on-going customer support
  • Solid YoY growth within our Managed Services line of business
  • A process-driven, highly responsive and customer-focused support team.
  • Meeting and beating services KPI such as CSAT, SLA, project profitability, support center profitability, etc.

The Person We Need Has:

  • A love of, and alignment with, the 75F mission, virtues & values.
  • An Extremely High Technical Aptitude… we are a high- tech company
  • Thinks like an owner, not an employee
  • Learns from failure and welcomes post-mortem analysis
  • Integrity. At all times and in all situations. No compromise here.
  • Enthusiasm & Passion – you need to inspire customers and your team to love building automation as much as you.
  • Insanely good communication skills and a high level of professionalism.
  • Relentless drive and unwavering will to win. Your fire can never be extinguished!
  • Agility & Flexibility. Like a ninja. Only more agile and flexible.

And the following Skills & Experience:

  • 5+ years working with Building Controls
  • 3+ years of management experience, preferably within the Building Controls industry
  • Familiarity with both the mechanical and technology side of HVAC & Building Controls
  • Strong organizational and time management skills
  • Industry certifications, Lean Systems experience, and Project Management are looked upon favorably
  • Bachelor’s degree preferred

Organization Type

Company  

Organization Size

51-100  

Sectors

Buildings & Cities, Carbon Accounting & Offsetting