With world attention on both the environment and the economy, Environmental Defense Fund (EDF) is where policymakers and business leaders turn for win-win solutions. By focusing on strong science, uncommon partnerships and market-based approaches, we tackle urgent threats with practical solutions. We are one of the world’s largest environmental organizations, with more than two million members and a staff of approximately 700 scientists, economists, policy experts, and other professionals around the world. We operate in 22 geographies with unique projects running across four programs. You will be part of a vibrant workplace where innovation and results are a way of life.
EDF envisions a world in which people from all backgrounds and experiences feel connected to the environmental challenges we face and are engaged in creating durable, equitable solutions. We seek talented candidates who share our Core Values of Respect, Results, Innovation, Optimism, and Integrity, and support our Commitment to Diversity.
The Client Operations Specialist (Junior Help Desk Specialist), will be based in EDF’s New York office, and will help perform the initial assessment for support requests. They will field requests via phone and email, as well as assist with laptop imaging, deployment, and inventory.
Tier-One end-user support responsibilities include (but are not limited to):
Provide level one support via phone, web portal, email and chat
Escalate and assign tickets to appropriate specialists/groups
Laptop imaging and deployment
Active Directory and Exchange 365 password resets
Basic mobile device and telecom support
Network and printer mappings
Install antivirus software and ensure virus definitions are up to date
Remote control of end user laptop or desktop for administrative services
Application rollout support
High school diploma, plus technical courses or equivalent experience or B.S. Degree in Computer Sciences or related field
Knowledge of basic computer and mobile hardware, including PC, Mac, iPhones, Androids, networking equipment, and printers
Experience with desktop and server operating systems, including Windows 10, macOS, iOS, MS Office 2016/365 Suite
General understanding of mobile devices
Knowledge of VOIP telephony system
Ability to swap parts from PC, Laptop, and Servers
Excellent problem-solving skills
Self-motivated and can adhere to deadlines
Excellent written, and oral communication skills
Excellent interpersonal skills, with a focus on listening, and questioning skills
Strong documentation skills
Ability to absorb and retain information quickly
Ability to present ideas in user-friendly language
Highly self-motivated and directed
Keen attention to detail
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Exceptional customer service orientation
Experience working in a team-oriented, collaborative environment
Environmental Defense Fund is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.