Hello, we’re CORGI HomePlan. We’re part of OVO Group, a family of brands on a mission to drive progress towards zero carbon living. To reach Plan Zero, we need everyone to come together - not just as customers buying energy, but as members with a common goal. As part of this ambitious plan, our goal is to become the ‘Leading Employer in the UK’ by 2030. If you think you could be the talent we’re looking for, then come and join the adventure!
At CORGI HomePlan, we bring peace of mind to hundreds of thousands of homeowners, by protecting them from unexpected repair costs – and helping them to keep their homes running efficiently. Our fairly-priced insurance plans cover boilers, central heating, plumbing, drains or electrics. Offering 24/7 emergency support from over 5,000 engineers – famed for their service!
For decades, CORGI has been a brand that puts people – and their safety – first. Want to help us keep up the good work?
Where in the world of OVO will I be working?
Working within the Home Services team, you will lead our Customer Care team in delivering a service we can be proud of.
Your team investigates and resolves any customer complaints and it will be your responsibility to ensure your team gets our customers the help they need either by phone, email or letter.
Complaints represent a huge opportunity for our business to continually improve what we do and maintain our excellent reputation.
What will I be doing?
Reporting into the Home Services Customer Care Manager, your key focus will be leading your team in maintaining the dynamic, customer-centric culture that has driven our success to date.
Our Customers are the key to our success so your team plays an important role in keeping them happy and driving OVO’s vision!
Key responsibilities include:
Is this the job for me?
We’re looking for people who build a good rapport with customers and colleagues and are willing to go above and beyond to keep their team and our customers happy. It's important that you have experience in leading a Complaints handling team.
Most importantly though, you’ll share the qualities that have inspired our accomplishments so far. Firstly, you’re a people person and a reliable teammate. You’re adaptable, a clear communicator able to tailor your approach dependent on each individual team member.
You will have:
Life at CORGI can change every single day and your team will have a range of targets they need to meet; so you’ll need to be comfortable in a fast-paced environment and supporting your team in achieving key objectives.
You’ll be reliable and keen to muck in with the rest of the team. Throw in lots of initiative, passion and a positive, solutions oriented approach and there’s a good chance you’ll thrive here.
From us you’ll get*
(*) Please note that certain benefits kick-in once you have passed probation which can be up to 6 months after your start date.
We want the best people
At OVO, we empower our people to have choice around where and when they work - flexible working arrangements can be discussed for all of our roles. Please speak to the Talent Acquisition team for more info.
We’re keen to meet people with varied backgrounds - our view is the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.
We understand some people may not apply for jobs unless they tick every box. If you're excited about joining us and think you have much of what we're looking for, even if you're not 100% sure… we'd love to hear from you.