Service Operations Trainer

  • Lucid Motors
  • Newark, CA
  • Jan 06, 2021

Job Description

Leading the future of luxury mobility
Lucid’s mission is to inspire the adoption of sustainable energy by creating the most captivating luxury electric vehicles, centered around the human experience. Working at Lucid Motors means having a shared vision to power the future in revolutionary ways. Be part of a once-in-a-lifetime opportunity to transform the automotive industry.
As the Service Operations Trainer, you will help support the creation and delivery of our approach to service customer engagement, including training materials. Our service strategy prioritizes a world-class customer experience to assist in building the Lucid brand. The Service Operations Trainer plays a critical role in shaping this approach. This is a non-technical training role.
This role requires a proven trainer/facilitator with knowledge of service department operations, roles, practices, processes, and KPIs. The ideal candidate will also have experience with performance coaching.
The ideal candidate will thrive in ambiguous situations and help support the strong Learning & Development culture within the Service Team. In order to be successful in this role, you will be able to think big and focus on scalable processes and solutions that not only drive results today but support a long-term focus on surprising and delighting customers.

Responsibilities

  • Deliver training materials for in-person and virtual classroom setting
  • Work closely with the Service Operations Training Manager to support onboarding of employees at new service locations
  • Develop and oversee customer-facing Organizational Tours Program
  • Provide new employees with the skills sets required to produce a world class experience to guests in a retail environment
  • Up to 50% travel (including international) based on business needs
  • Demonstrate a strong and engaging presentation/facilitation presence, with the ability to listen and quickly adjust content to meet the needs of a diverse audience
  • Demonstrate flexibility in the face of shifting priorities in a fast-paced startup environment
  • Play a vital role in ensuring our Sales Associates are capable of achieving sales goals early in the process by providing a customer centric learning path
  • Interact and work closely with Senior Leadership to determine specific training needs to align training goals with the overall Sales Department objectives
  • Help develop a wide array of learning content for a Learning Management System, including, e-learns, train the trainer, and certifications

Requirements

  • Service Manager/Director experience with a proven track record of success or a strong Fixed Operations facilitation background
  • Mastery of Fixed Operations concepts
  • 2+ years of content development and training experience for front of classroom environment
  • Understanding of Adult Learning principles and proven track record and how to apply them in a dynamic learning environment 
  • The ability to rapidly master new technologies, methodologies, and subject matter, and transfer this expertise to others
  • Prior experience managing program ROI, metrics evaluation and reporting on program deliverables
  • Easily work on multiple projects at once and ability to pivot focus based on business needs
  • Strong interpersonal, communication and facilitation skills, both verbal and written
  • Ability to meet deadlines without a need for consistent follow up 
  • Comfort navigating ambiguity, and an ability to create in an undefined, unestablished environment
  • Bachelor’s Degree Preferred or Equivalent Experience

Advantageous

  • Proficiency with Salesforce or other CRM
  • Proficiency with Microsoft Office
Be part of something amazing
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.
At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace and is an affirmative action employer.  We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.
To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes. 

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