About Imperfect Imperfect Foods was founded in 2015 with a mission to reduce food waste and build a better food system for everyone. We offer imperfect (yet delicious) produce, affordable pantry items, and quality meat and dairy. We deliver them conveniently to our customers’ doorsteps and pride ourselves on offering up to a 30% discount compared to grocery store prices. Our customers can get the healthy, seasonal produce they want alongside the grocery staples they rely on, without having to compromise their budget or values. We’re proving that doing the right thing for the planet doesn’t have to cost more, and that shopping for quality ingredients can support the people and resources that it takes to grow our favorite foods. We're headquartered in San Francisco with operations all over the country. Check our website to see if there is an Imperfect near you! We're looking for folks who are positive, motivated, and ready to change the world. If that sounds like you, drop us a line! About the Role: Imperfect is currently recruiting for a CDL A Truck Driver in Madison, WI . Our Linehalul Drivers successfully operate various tractor-trailer combinations. Truck Drivers also sort, handle, load, and/or unload freight at Imperfect locations. Linehaul Drivers are critical members of our team they help to accurately deliver our grocery boxes and help keep our promises. Responsibilities: Operate vehicle safely within DOT regulations that govern safe driving, hours of service, inspection, maintenance, and transportation of materials Meet or exceed the medical standards of the U.S. Dept. of Transportation and satisfactorily pass a drug test Operates computer/ internal freight monitoring systems required Available for around the clock shifts to accommodate freight movements Skills and Qualifications: Must possess a valid commercial driver's license for at least 2 years 2 years of previous tractor-trailer driving experience and/or be a graduate of a State Certified and Licensed truck driving school Must have the ability to read, write and understand English, and perform simple mathematical calculations with mental ability to handle receipts, read maps, road signs, maintain logs, etc Must have a working knowledge of vehicle safety and control systems. Must have knowledge of DOT regulations governing safe driving, hours of service, inspection, and maintenance, and driving for extended periods of time High School Diploma or equivalent preferred Details of the Position: Full-time non-exempt position reporting to the Delivery Manager Position based out of Madison, WI Pay: $24.00 /hour Shifts are Monday - Friday; overtime may occur Competitive compensation and benefits package including health care, paid vacation, 401k, paid parental leave, and recurring credit towards your Imperfect account! Physical Requirements: Frequent driving Exposure to all types of weather conditions Ability to walk, bend, squat, climb, reach, and kneel Ability to lift/push/pull up to 50 pounds Job offer contingent on successful completion of a background check and drug screen Individuals seeking employment at Imperfect Foods are considered without regard to race, color, religion, national origin, age, gender, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. U.S. E-Verify Notice: Imperfect Foods participates in E-Verify in the United States. Imperfect will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
Apr 06, 2020
About Imperfect Imperfect Foods was founded in 2015 with a mission to reduce food waste and build a better food system for everyone. We offer imperfect (yet delicious) produce, affordable pantry items, and quality meat and dairy. We deliver them conveniently to our customers’ doorsteps and pride ourselves on offering up to a 30% discount compared to grocery store prices. Our customers can get the healthy, seasonal produce they want alongside the grocery staples they rely on, without having to compromise their budget or values. We’re proving that doing the right thing for the planet doesn’t have to cost more, and that shopping for quality ingredients can support the people and resources that it takes to grow our favorite foods. We're headquartered in San Francisco with operations all over the country. Check our website to see if there is an Imperfect near you! We're looking for folks who are positive, motivated, and ready to change the world. If that sounds like you, drop us a line! About the Role: Imperfect is currently recruiting for a CDL A Truck Driver in Madison, WI . Our Linehalul Drivers successfully operate various tractor-trailer combinations. Truck Drivers also sort, handle, load, and/or unload freight at Imperfect locations. Linehaul Drivers are critical members of our team they help to accurately deliver our grocery boxes and help keep our promises. Responsibilities: Operate vehicle safely within DOT regulations that govern safe driving, hours of service, inspection, maintenance, and transportation of materials Meet or exceed the medical standards of the U.S. Dept. of Transportation and satisfactorily pass a drug test Operates computer/ internal freight monitoring systems required Available for around the clock shifts to accommodate freight movements Skills and Qualifications: Must possess a valid commercial driver's license for at least 2 years 2 years of previous tractor-trailer driving experience and/or be a graduate of a State Certified and Licensed truck driving school Must have the ability to read, write and understand English, and perform simple mathematical calculations with mental ability to handle receipts, read maps, road signs, maintain logs, etc Must have a working knowledge of vehicle safety and control systems. Must have knowledge of DOT regulations governing safe driving, hours of service, inspection, and maintenance, and driving for extended periods of time High School Diploma or equivalent preferred Details of the Position: Full-time non-exempt position reporting to the Delivery Manager Position based out of Madison, WI Pay: $24.00 /hour Shifts are Monday - Friday; overtime may occur Competitive compensation and benefits package including health care, paid vacation, 401k, paid parental leave, and recurring credit towards your Imperfect account! Physical Requirements: Frequent driving Exposure to all types of weather conditions Ability to walk, bend, squat, climb, reach, and kneel Ability to lift/push/pull up to 50 pounds Job offer contingent on successful completion of a background check and drug screen Individuals seeking employment at Imperfect Foods are considered without regard to race, color, religion, national origin, age, gender, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. U.S. E-Verify Notice: Imperfect Foods participates in E-Verify in the United States. Imperfect will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
About Imperfect Imperfect Foods was founded in 2015 with a mission to reduce food waste and build a better food system for everyone. We offer imperfect (yet delicious) produce, affordable pantry items, and quality meat and dairy. We deliver them conveniently to our customers’ doorsteps and pride ourselves on offering up to a 30% discount compared to grocery store prices. Our customers can get the healthy, seasonal produce they want alongside the grocery staples they rely on, without having to compromise their budget or values. We’re proving that doing the right thing for the planet doesn’t have to cost more, and that shopping for quality ingredients can support the people and resources that it takes to grow our favorite foods. We're headquartered in San Francisco with operations all over the country. Check our website to see if there is an Imperfect near you! We're looking for folks who are positive, motivated, and ready to change the world. If that sounds like you, drop us a line! About the Role: As a delivery driver, you are directly responsible for delivering boxes to our customers in the Milwaukee metro area in a professional and timely manner. You will be expected to deliver up to 100 boxes in a shift. You are also responsible for ensuring that the boxes are in pristine shape, delivered to the correct address, and during the correct time window. You will be the main liaison between Imperfect and the customer to ensure that all procedures are followed and that the highest quality of boxes is being delivered to customers. Skills and Qualifications: 2+ years of experience in a delivery role Must be at least 22 years old, and have had a valid driver's license for at least 4 years Mastery of Google Maps to ensure an on-time delivery experience for each customer Smartphone for pictures Ability to read and understand delivery instructions CDL Class A or B license preferred but not required About You: You’re highly organized and strong attention to detail You’re able to problem-solve and think on your feet (A.K.A. a mental juggler) You excel at independent, unsupervised work You’re highly communicative - no question is too small to ask!You’re passionate about our mission to eliminate food waste and create a better food system for all Details of Position: Full-time non-exempt position reporting to the Delivery Manager Pay is $16.50 / hour Position based out of our facility in St.Francis, WI but you will be delivering all over the metro area Company van will be provided for the delivery routes Job offer contingent on successful completion of background check Competitive compensation and benefits package including health care, paid vacation, 401k, paid parental leave, and recurring credit towards your Imperfect account! Physical Requirements: Frequent driving Exposure to all types of weather conditions Ability to walk, bend, squat, climb, reach, and kneel Ability to lift/push/pull up to 50 pounds Individuals seeking employment at Imperfect Foods are considered without regard to race, color, religion, national origin, age, gender, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. U.S. E-Verify Notice: Imperfect Foods participates in E-Verify in the United States. Imperfect will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
Apr 06, 2020
About Imperfect Imperfect Foods was founded in 2015 with a mission to reduce food waste and build a better food system for everyone. We offer imperfect (yet delicious) produce, affordable pantry items, and quality meat and dairy. We deliver them conveniently to our customers’ doorsteps and pride ourselves on offering up to a 30% discount compared to grocery store prices. Our customers can get the healthy, seasonal produce they want alongside the grocery staples they rely on, without having to compromise their budget or values. We’re proving that doing the right thing for the planet doesn’t have to cost more, and that shopping for quality ingredients can support the people and resources that it takes to grow our favorite foods. We're headquartered in San Francisco with operations all over the country. Check our website to see if there is an Imperfect near you! We're looking for folks who are positive, motivated, and ready to change the world. If that sounds like you, drop us a line! About the Role: As a delivery driver, you are directly responsible for delivering boxes to our customers in the Milwaukee metro area in a professional and timely manner. You will be expected to deliver up to 100 boxes in a shift. You are also responsible for ensuring that the boxes are in pristine shape, delivered to the correct address, and during the correct time window. You will be the main liaison between Imperfect and the customer to ensure that all procedures are followed and that the highest quality of boxes is being delivered to customers. Skills and Qualifications: 2+ years of experience in a delivery role Must be at least 22 years old, and have had a valid driver's license for at least 4 years Mastery of Google Maps to ensure an on-time delivery experience for each customer Smartphone for pictures Ability to read and understand delivery instructions CDL Class A or B license preferred but not required About You: You’re highly organized and strong attention to detail You’re able to problem-solve and think on your feet (A.K.A. a mental juggler) You excel at independent, unsupervised work You’re highly communicative - no question is too small to ask!You’re passionate about our mission to eliminate food waste and create a better food system for all Details of Position: Full-time non-exempt position reporting to the Delivery Manager Pay is $16.50 / hour Position based out of our facility in St.Francis, WI but you will be delivering all over the metro area Company van will be provided for the delivery routes Job offer contingent on successful completion of background check Competitive compensation and benefits package including health care, paid vacation, 401k, paid parental leave, and recurring credit towards your Imperfect account! Physical Requirements: Frequent driving Exposure to all types of weather conditions Ability to walk, bend, squat, climb, reach, and kneel Ability to lift/push/pull up to 50 pounds Individuals seeking employment at Imperfect Foods are considered without regard to race, color, religion, national origin, age, gender, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. U.S. E-Verify Notice: Imperfect Foods participates in E-Verify in the United States. Imperfect will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
BECOME AN ENVIRONMENT AMERICA STATE FELLOW
Environment America’s mission is to transform our ideas and imaginations into change that makes our world a greener and healthier place.
We build support for clean, renewable energy. In just the past year, we helped convince California, New Mexico, Washington state and Maine to commit to 100 percent zero-carbon electricity.
We campaign against pollution and climate change. We’ve won $250 million in penalties and actions from ExxonMobil and other polluting companies, and programs to reduce carbon pollution, from Colorado to Massachusetts.
We protect wildlife and wild places. We won the nation’s first statewide bans on single-use plastic bags in California and single-use polystyrene foam in Maine.
We do what it takes to turn public opinion and political momentum toward a greener, healthier world. If that’s what you want to do, visit jobs.EnvironmentAmerica.org.
WHAT YOU’LL DO
Build powerful coalitions: Reach out to small business owners, farmers, public health officials and others to demonstrate support for our policy goals.
Earn traditional media and social media attention: Organize news conferences and write opinion pieces. Build a following on Facebook and Twitter for your campaigns.
Lobby elected officials: Coordinate strategy with a champion in Congress. Make a convincing case to a legislator who is undecided on a particular vote. Work the “inside game” to complement our outside field operation, where most of our power is derived.
Research and write reports: Catalogue and analyze sources of carbon pollution in the U.S. Detail the success of the Clean Water Act in our reports. Help influence public debate and earn media attention for our cause.
Identify and cultivate donors: Reach out to foundations and major donors and ask them to fund our work to tackle global warming, promote clean energy, and protect our most spectacular natural areas.
Run a grassroots campaign office each summer during your fellowship: Hire and manage a staff of 20 canvassers. Raise money, build our organization and membership, and help win one of our key campaigns.
Check out this interview with one of our current fellows on ProFellow to learn a bit more about the job: https://www.profellow.com/announcements/advocating-for-a-greener-world-the-environment-america-fellowship/
COMPENSATION & BENEFITS
The target annual compensation for this position is $28,000 in the first year. Environment America offers a competitive benefits package. We also offer an excellent training program and opportunities for advancement.
LOCATION
We’re currently hiring for positions in multiple locations across the country, including NM, TX, MD, IL, CO, WI, MN, OR, NJ, WA and FL. We accept applications on a rolling basis. Positions start in August 2020. Visit jobs.EnvironmentAmerica.org to see our immediate openings.
HOW TO APPLY
Please apply on our website .
Environment America is part of The Public Interest Network, which operates and supports organizations committed to a shared vision of a better world and a strategic approach to getting things done.
Visit https://jobs.environmentamerica.org/core-values.html to learn more.
Environment America is an equal opportunity employer.
Mar 19, 2020
Full Time
BECOME AN ENVIRONMENT AMERICA STATE FELLOW
Environment America’s mission is to transform our ideas and imaginations into change that makes our world a greener and healthier place.
We build support for clean, renewable energy. In just the past year, we helped convince California, New Mexico, Washington state and Maine to commit to 100 percent zero-carbon electricity.
We campaign against pollution and climate change. We’ve won $250 million in penalties and actions from ExxonMobil and other polluting companies, and programs to reduce carbon pollution, from Colorado to Massachusetts.
We protect wildlife and wild places. We won the nation’s first statewide bans on single-use plastic bags in California and single-use polystyrene foam in Maine.
We do what it takes to turn public opinion and political momentum toward a greener, healthier world. If that’s what you want to do, visit jobs.EnvironmentAmerica.org.
WHAT YOU’LL DO
Build powerful coalitions: Reach out to small business owners, farmers, public health officials and others to demonstrate support for our policy goals.
Earn traditional media and social media attention: Organize news conferences and write opinion pieces. Build a following on Facebook and Twitter for your campaigns.
Lobby elected officials: Coordinate strategy with a champion in Congress. Make a convincing case to a legislator who is undecided on a particular vote. Work the “inside game” to complement our outside field operation, where most of our power is derived.
Research and write reports: Catalogue and analyze sources of carbon pollution in the U.S. Detail the success of the Clean Water Act in our reports. Help influence public debate and earn media attention for our cause.
Identify and cultivate donors: Reach out to foundations and major donors and ask them to fund our work to tackle global warming, promote clean energy, and protect our most spectacular natural areas.
Run a grassroots campaign office each summer during your fellowship: Hire and manage a staff of 20 canvassers. Raise money, build our organization and membership, and help win one of our key campaigns.
Check out this interview with one of our current fellows on ProFellow to learn a bit more about the job: https://www.profellow.com/announcements/advocating-for-a-greener-world-the-environment-america-fellowship/
COMPENSATION & BENEFITS
The target annual compensation for this position is $28,000 in the first year. Environment America offers a competitive benefits package. We also offer an excellent training program and opportunities for advancement.
LOCATION
We’re currently hiring for positions in multiple locations across the country, including NM, TX, MD, IL, CO, WI, MN, OR, NJ, WA and FL. We accept applications on a rolling basis. Positions start in August 2020. Visit jobs.EnvironmentAmerica.org to see our immediate openings.
HOW TO APPLY
Please apply on our website .
Environment America is part of The Public Interest Network, which operates and supports organizations committed to a shared vision of a better world and a strategic approach to getting things done.
Visit https://jobs.environmentamerica.org/core-values.html to learn more.
Environment America is an equal opportunity employer.
Via has partnered with transit agencies around the world to offer paratransit services. As a Field Operations Associate, you’ll be responsible for managing partners’ operations using Via’s innovative paratransit technology. You’ll manage daily operations while driving continuous improvement and growth of the services.
Responsibilities and Duties
Ensure operational excellence, customer satisfaction, and an unbelievable customer experience
Manage driver supply to ensure that we have the right number of drivers on the road at a given point of time
Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
Prioritize operational issues as a real-time point of contact and provide creative solutions when needed
Provide extensive training to new drivers in compliance with partner and regulatory requirements
Respond to customer feedback and live customer issues
Tirelessly work to scale operational processes and systems to drive rapid growth
Be accountable for providing safe, clean and reliable vehicles
Ensuring that safety inspections are properly scheduled, carried out, monitored, acted upon and documented
Qualifications
An independent, enterprising self-starter who is comfortable taking on a high level of responsibility
Previous project management experience, and customer service experience a plus
Skilled at communicating professionally with partners, customers and driver partners from a broad range of backgrounds
Bachelor's Degree required
Experience managing a team and handling scheduling for a team a plus
Experience working in paratransit a plus
Via is an equal opportunity employer.
Mar 17, 2020
Via has partnered with transit agencies around the world to offer paratransit services. As a Field Operations Associate, you’ll be responsible for managing partners’ operations using Via’s innovative paratransit technology. You’ll manage daily operations while driving continuous improvement and growth of the services.
Responsibilities and Duties
Ensure operational excellence, customer satisfaction, and an unbelievable customer experience
Manage driver supply to ensure that we have the right number of drivers on the road at a given point of time
Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
Prioritize operational issues as a real-time point of contact and provide creative solutions when needed
Provide extensive training to new drivers in compliance with partner and regulatory requirements
Respond to customer feedback and live customer issues
Tirelessly work to scale operational processes and systems to drive rapid growth
Be accountable for providing safe, clean and reliable vehicles
Ensuring that safety inspections are properly scheduled, carried out, monitored, acted upon and documented
Qualifications
An independent, enterprising self-starter who is comfortable taking on a high level of responsibility
Previous project management experience, and customer service experience a plus
Skilled at communicating professionally with partners, customers and driver partners from a broad range of backgrounds
Bachelor's Degree required
Experience managing a team and handling scheduling for a team a plus
Experience working in paratransit a plus
Via is an equal opportunity employer.
Via has partnered with transit agencies around the world to offer paratransit services. As an Operations Manager , you’ll be responsible for delivering a world class end to end experience for our customers and drivers. From providing useful and engaging driver training sessions, to ensuring top of the line vehicle maintenance practices, you’ll be the one to keep this operation rolling smoothly.
Responsibilities and Duties
Implement best practices for regularly inspecting and responding to vehicle conditions
Run training programming to ensure all drivers are experts on the latest paratransit policies, safety procedures, and service standards
Comply with all regulatory vehicle and driver safety requirements
Facilitate a positive and empathetic workplace demeanor
Manage regulatory reporting and maintain data on safety KPIs
Qualifications
An exceptional track record in operations with at least 6 years of experience in the field
A desire to foster a culture deeply committed to providing a world class customer service experience
Thrive in a fast-paced work environment and manage deadlines cooly and effectively
A detail-oriented process guru: you’re obsessively action-oriented and bring others along with you
Skilled at communicating professionally with customers and Driver Partners from a broad range of backgrounds (Spanish is a plus)
Experience working in paratransit required
Bachelor's Degree required
Via is an equal opportunity employer.
Mar 17, 2020
Via has partnered with transit agencies around the world to offer paratransit services. As an Operations Manager , you’ll be responsible for delivering a world class end to end experience for our customers and drivers. From providing useful and engaging driver training sessions, to ensuring top of the line vehicle maintenance practices, you’ll be the one to keep this operation rolling smoothly.
Responsibilities and Duties
Implement best practices for regularly inspecting and responding to vehicle conditions
Run training programming to ensure all drivers are experts on the latest paratransit policies, safety procedures, and service standards
Comply with all regulatory vehicle and driver safety requirements
Facilitate a positive and empathetic workplace demeanor
Manage regulatory reporting and maintain data on safety KPIs
Qualifications
An exceptional track record in operations with at least 6 years of experience in the field
A desire to foster a culture deeply committed to providing a world class customer service experience
Thrive in a fast-paced work environment and manage deadlines cooly and effectively
A detail-oriented process guru: you’re obsessively action-oriented and bring others along with you
Skilled at communicating professionally with customers and Driver Partners from a broad range of backgrounds (Spanish is a plus)
Experience working in paratransit required
Bachelor's Degree required
Via is an equal opportunity employer.
Via is hiring Paratransit Drivers in Green Bay, WI to provide passengers with disabilities safe and friendly transportation, in vehicles designed for wheelchair lifts, seats and other special access.
Responsibilities:
Drive a paratransit bus and transport passengers in a safe and courteous manner
Use the Via driver app to safely navigate the service area
Greet passengers, ensure fare payment and maintain a safe environment
Assist passengers with mobility needs in entering and exiting vehicles
Perform vehicle inspections before and after shifts
Notify Live Support of any incidents, accidents, mechanical concerns
Other duties as required
Qualifications:
Valid driver’s license from WI
English competency
History of safe driving behavior
Ability to pass all appropriate drug and alcohol testing requirements
21 years of age or older
Excellent customer service, communication, empathy, and judgement
Previous experience as a Paratransit driver a plus
Why work with us:
Competitive pay
Flexible shift times and opportunity for part-time work, including evenings and weekends
Become part of a growing Paratransit family
Paid training opportunities to upskill in a new career
Via is an equal opportunity employer.
Mar 17, 2020
Via is hiring Paratransit Drivers in Green Bay, WI to provide passengers with disabilities safe and friendly transportation, in vehicles designed for wheelchair lifts, seats and other special access.
Responsibilities:
Drive a paratransit bus and transport passengers in a safe and courteous manner
Use the Via driver app to safely navigate the service area
Greet passengers, ensure fare payment and maintain a safe environment
Assist passengers with mobility needs in entering and exiting vehicles
Perform vehicle inspections before and after shifts
Notify Live Support of any incidents, accidents, mechanical concerns
Other duties as required
Qualifications:
Valid driver’s license from WI
English competency
History of safe driving behavior
Ability to pass all appropriate drug and alcohol testing requirements
21 years of age or older
Excellent customer service, communication, empathy, and judgement
Previous experience as a Paratransit driver a plus
Why work with us:
Competitive pay
Flexible shift times and opportunity for part-time work, including evenings and weekends
Become part of a growing Paratransit family
Paid training opportunities to upskill in a new career
Via is an equal opportunity employer.
As a Partner Support Specialist, you will have the amazing opportunity to interact with one of our main customers: our driver partners!
The Driver Experience Team serves as a direct bridge between the Via's brand and the people who actually deliver our services. As a Partner Support Specialist, you’ll be on the ground floor at this exciting company ensuring that our partner's drivers have a smooth interaction and experience.
We strive to create effortless experiences for everyone who reaches out to our team, and we serve as an advocate for our partners' drivers in an effort to drive changes to the overall Via's experience. You will make customers feel like they are receiving a world class education on our product suite; they will feel supported and loved throughout their correspondences with us. We bring the voice of the Via's brand to our drivers, and the voice of our drivers to the broader Via's team.
Here is what you'll do:
You will serve as the front line, speaking with driver partners face-to-face, over the phone and through email/SMS to help improve their first experience with Via or manage their accounts
Thrive in a fast-paced environment tackling an array of customer issues
Become an expert on our services and spread the love of Via everywhere
Deliver above-and-beyond customer service to our driver partners, finding new and interesting ways to make our customers smile
Notice even the smallest trends and pain points, then brainstorm ways in which we can create solutions to improve each customer’s experience
Coordinate with management to channel customer feedback to all areas of the business such as technology, marketing, design and product teams
This might describe you:
Clear communicator with excellent reading comprehension and writing skills
Excellent computer and technical skills, including experience with Microsoft Office, the Google Suite, previous CRM tools like Salesforce a plus
Strong listening skills and a great conversationalist
A well-rounded team player who takes ownership of (and pride in) your work
A strong work ethic and an entrepreneurial spirit
Dynamic; willing to wear multiple hats and work on projects of all types
You take initiative to solve problems and get the job done
Empathy and the ability to put yourself in the customer's shoes
General awesomeness and a sense of humor
At Via, we're on the cutting edge of mobility. We’re building revolutionary technology that’s changing the way people get around. It's on-demand transit on a mass scale, a smarter transportation that’s friendly to our planet. From on-demand autonomous shuttles in Australia to dynamically routed bus fleets in Singapore, our sophisticated operating system is powering transportation in the world’s biggest cities and is sought after by prominent transportation players globally. We’ve provided more than 50 million shared rides already, and we’re growing at an astonishing rate. We have offices in more than 15 countries and deployments in more than 50 markets, with a goal of hundreds of deployments within the next two years. If you’re someone who relishes wearing multiple hats, never backs down from a challenge, and loves getting things done, we’d love to hear from you!
Via is an equal opportunity employer
Mar 17, 2020
As a Partner Support Specialist, you will have the amazing opportunity to interact with one of our main customers: our driver partners!
The Driver Experience Team serves as a direct bridge between the Via's brand and the people who actually deliver our services. As a Partner Support Specialist, you’ll be on the ground floor at this exciting company ensuring that our partner's drivers have a smooth interaction and experience.
We strive to create effortless experiences for everyone who reaches out to our team, and we serve as an advocate for our partners' drivers in an effort to drive changes to the overall Via's experience. You will make customers feel like they are receiving a world class education on our product suite; they will feel supported and loved throughout their correspondences with us. We bring the voice of the Via's brand to our drivers, and the voice of our drivers to the broader Via's team.
Here is what you'll do:
You will serve as the front line, speaking with driver partners face-to-face, over the phone and through email/SMS to help improve their first experience with Via or manage their accounts
Thrive in a fast-paced environment tackling an array of customer issues
Become an expert on our services and spread the love of Via everywhere
Deliver above-and-beyond customer service to our driver partners, finding new and interesting ways to make our customers smile
Notice even the smallest trends and pain points, then brainstorm ways in which we can create solutions to improve each customer’s experience
Coordinate with management to channel customer feedback to all areas of the business such as technology, marketing, design and product teams
This might describe you:
Clear communicator with excellent reading comprehension and writing skills
Excellent computer and technical skills, including experience with Microsoft Office, the Google Suite, previous CRM tools like Salesforce a plus
Strong listening skills and a great conversationalist
A well-rounded team player who takes ownership of (and pride in) your work
A strong work ethic and an entrepreneurial spirit
Dynamic; willing to wear multiple hats and work on projects of all types
You take initiative to solve problems and get the job done
Empathy and the ability to put yourself in the customer's shoes
General awesomeness and a sense of humor
At Via, we're on the cutting edge of mobility. We’re building revolutionary technology that’s changing the way people get around. It's on-demand transit on a mass scale, a smarter transportation that’s friendly to our planet. From on-demand autonomous shuttles in Australia to dynamically routed bus fleets in Singapore, our sophisticated operating system is powering transportation in the world’s biggest cities and is sought after by prominent transportation players globally. We’ve provided more than 50 million shared rides already, and we’re growing at an astonishing rate. We have offices in more than 15 countries and deployments in more than 50 markets, with a goal of hundreds of deployments within the next two years. If you’re someone who relishes wearing multiple hats, never backs down from a challenge, and loves getting things done, we’d love to hear from you!
Via is an equal opportunity employer
Via has partnered with transit agencies around the world to offer paratransit services. As a Site Director , you’ll ensure operational excellence and mastermind polished processes with an eye for quality and efficiency. You’ll also manage daily operations while driving continuous improvement and growth of the service.
The General Manager role requires a combination of intelligence, empathy, creativity, and leadership that few possess. This is an opportunity for a truly outstanding individual to lead our innovative, technology powered paratransit service. You’ll need to be an exceptional motivator, an extremely organized planner, and an innate problem solver.
Responsibilities and Duties
Manage the on-site daily operations of Via’s local paratransit service
Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions
Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
Liaise closely with Via senior management and Via’s external partners
Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
Provide extensive training to new drivers in compliance with partner and regulatory requirements
Oversee safety inspections: that they are properly scheduled, carried out, monitored, acted upon and documented
Qualifications
Experienced operations manager, with at least 8 -10 years of experience
An independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
A savvy and tactful communicator: you intuitively find the right tone in every situation
A desire to foster a culture deeply committed to providing a world class customer service experience
A detail-oriented executor: you’re obsessively action-oriented
An experienced and exceptional leader: people love working with you and for you and you have extensive experience leading support teams
Flexible and adaptable, you love the challenge of adapting to change rapidly and making things work on the fly
Experience working in paratransit a plus
Bachelor's Degree required
Via is an equal opportunity employer.
Mar 17, 2020
Via has partnered with transit agencies around the world to offer paratransit services. As a Site Director , you’ll ensure operational excellence and mastermind polished processes with an eye for quality and efficiency. You’ll also manage daily operations while driving continuous improvement and growth of the service.
The General Manager role requires a combination of intelligence, empathy, creativity, and leadership that few possess. This is an opportunity for a truly outstanding individual to lead our innovative, technology powered paratransit service. You’ll need to be an exceptional motivator, an extremely organized planner, and an innate problem solver.
Responsibilities and Duties
Manage the on-site daily operations of Via’s local paratransit service
Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions
Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
Liaise closely with Via senior management and Via’s external partners
Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
Provide extensive training to new drivers in compliance with partner and regulatory requirements
Oversee safety inspections: that they are properly scheduled, carried out, monitored, acted upon and documented
Qualifications
Experienced operations manager, with at least 8 -10 years of experience
An independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
A savvy and tactful communicator: you intuitively find the right tone in every situation
A desire to foster a culture deeply committed to providing a world class customer service experience
A detail-oriented executor: you’re obsessively action-oriented
An experienced and exceptional leader: people love working with you and for you and you have extensive experience leading support teams
Flexible and adaptable, you love the challenge of adapting to change rapidly and making things work on the fly
Experience working in paratransit a plus
Bachelor's Degree required
Via is an equal opportunity employer.
